The staff at CHH is first and foremost committed to the safety, care, and satisfaction of patients. Our mission and core values, coupled with the courage and dedication of our staff, inspires us to continue delivering high-quality, affordable, compassionate care to our communities.

In August 2004, CHH underwent a thorough on-site review by The Joint Commission on Accreditation of Healthcare Organizations, the nation's premiere independent standard setting and accrediting body. The result was extremely gratifying, as our services were ranked among the top hospitals in Connecticut and the country. Charlotte received only three improvement comments out of 260 safety and quality standards reviewed, and successfully addressed all seven national safety goals developed by the Joint Commission. All of the caregivers at Charlotte take pride in this and many other achievements.

As a patient, you are entitled to rights and responsibilities when it comes to your care. CHH adheres to the following Patient Bill of Rights and Patients’ responsibilities.

Filing a Complaint or Grievance

The CHH Patient Relations Department is dedicated to addressing and maintaining patient complaints and grievances. Contact the Department at 860-496-6488 with questions or concerns.

HIPAA

The Health Insurance Portability and Accountability Act (HIPAA) was enacted by the Federal Government in went into effect on April 14, 2003. HIPPA regulations were designed to assure health insurance portability, reduce healthcare fraud and abuse, guarantee security and privacy of protected health information, and enforce standards for the exchange of this information. CHH adheres to these standards.

The following form is needed to obtain medical information records. Please go to the Health Information Management page for more information.

The following form is needed to obtain Radiology Images. Please go to the Health Information Management page for more information.