Our History

Charlotte Hungerford Hospital is a 109-plus bed, acute care facility serving the regional health care needs of thirty towns in northwest Connecticut. The Hospital was founded in 1916 as a gift by industrialist Uri T. Hungerford in memory of his mother Charlotte, who had a “boundless energy and dedication for helping others.”

He envisioned a community hospital to be a beacon of hope and a place of comfort for the ill and injured of our region, and through his generosity and support, made it a reality.

Today, CHH offers a comprehensive range of inpatient and outpatient services including general medicine and surgery, maternity and pediatrics, radiology, obstetrics, cardiology, urology, Orthopaedics, and behavioral health.

The Hospital is a not-for-profit organization, member of the American Hospital Association and the Connecticut Hospital Association, and accredited by the Joint Commission on Accreditation of Healthcare Organizations and by the American College of American Pathologists.

Our Story Begins…

On June 5, 1820, only one year before Bellevue Hospital was established in New York, Charlotte Austin of Wolcottville, the 20-year-old daughter of a prominent local farmer and public official, married John Hungerford, a Torrington merchant. It was their son, Uri, whose generosity made The Charlotte Hungerford Hospital a reality.

John Hungerford would become one of the area’s leading industrialists—an owner of the Wolcottville Manufacturing Company and of the Coe Brass Manufacturing Company—while his wife became active in almost every religious and civic activity in Torrington. This redoubtable woman was known for her courage, cheerfulness and moral strength. At age 20, she took on her husband’s two children from his first marriage and then went on to add 12 children of her own to the family.

Uri Hungerford, her 11th child, was born in 1842 when Charlotte was 41. Her husband died when Uri was 14 and Charlotte took over his business, supporting herself and her family while continuing her charitable endeavors. Uri attended school in the Wolcottsville District before being sent to a military academy in New York for two years. Upon graduation in 1858, at age 17, he headed west to seek his fortune. Over the next 30 years he made his fortune in the hardware industry and by the time his mother died in 1895 the Uri T. Hungerford Brass & Copper Company was fast becoming the largest company of its kind in the United States.

Sometime after 1910, Hungerford let it be known that his will held a substantial bequest for construction of a hospital to be named after his mother, commemorating her “boundless energy and dedication for helping others.” While his intentions were deemed admirable, his friends argued that the need was imperative and should not wait for his demise. Persuaded, he sent word back to Torrington to “buy a suitable site and build an adequate hospital.” He accompanied this injunction with a $500,000 contribution. He would continue his active support of the hospital until his death in 1926, when his will stipulated that $500,000 be donated to the hospital immediately and that, upon the death of his wife, three-quarters of his estate—approximately $4 million (or about $48,000,000 in 2008 dollars)—would go to Charlotte Hungerford.

One of the friends encouraging him to build the hospital sooner rather than later was James Doughty, who had come to Torrington in 1882 as a salesman for the Coe Brass Company. He and Hungerford became friends and he was one of those pushing for construction of the hospital during Hungerford’s life time. With experience gained as a trustee of the Norwich Hospital, Doughty became active in the planning stages for Charlotte Hungerford and ultimately became its first president. Another hospital promoter, long-time Torrington physician Dr. Elias Pratt became the first president of the medical staff.

The search for a suitable site began soon after Hungerford made his initial contribution and a location on Four Story Hill was found about a mile from the Litchfield town line. Construction began in late summer 1914 and 16 months later, in October 1916, Charlotte Hungerford Hospital opened its doors in what is today the Memorial Building. Only days later, on Oct. 22, 1916, Charles Hungerford Grunn, the first baby to be born there, came into the world

The original hospital had 50 beds, fewer than half the 109 beds the hospital has today, but it must have seemed a modern miracle for the residents of the little industrial city in 1916. It featured “intercommunicating telephones” (intercoms), a silent call system, seven fire hoses connected to standpipes and even electrical clocks. Electrical service was still relatively new in Northwestern Connecticut, however, and hand-wound clocks were also included in each room in case the power went out.

Torrington was expanding rapidly, its population burgeoning from about 18,000 in 1914 to 24,000 by 1927. Home care continued to decline and more doctors were joining the hospital staff. In less than 10 years the hospital added a pathologists’ laboratory and medical records library and the hospital received full accreditation from the American College of Surgeons and the Joint Commission on Accreditation of Hospitals. As orthopedics, pediatrics, urology, psychiatry, anesthesiology and dietetics departments were added, it became obvious a larger hospital was needed. Uri Hungerford’s wife died only a year after her husband and with the bequest plans were immediately laid for a 1929 addition that tripled patient capacity. The enlarged hospital—seven stories high—opened in 1930 and was considered so important it was included in the next edition of the Encyclopedia Brittanica to illustrate the acme of a modern American hospital. The hospital was praised as “the best equipped hospital of its size in the world” in the local paper.

The Depression of the 1930s brought hard times but the hospital did not stand still. During the polio epidemic of 1932, the Torrington Electric Light Company donated a Drinker Respirator to treat young patients and in 1934 Mrs. Swayze, wife of a charter corporator, provided a new Buick ambulance that was maintained by the local Red Cross chapter and housed by the local fire department. World War II brought profound changes with doctors, nurses and other employees going off to war. Shortages of labor and important commodities were made worse by increasing numbers of patients and rising costs. The facility survived only through the dedication of its volunteers recruited and led by the Hospital Auxiliary.

In 1957, plans were made for a $2.5 million expansion and in 1960 a larger, thoroughly modernized hospital was opened. New additions included additional space for the pharmacy, x-ray unit, physical therapy and dietary departments. A post-operative recovery room was also built.

In 1962, a gift from the Torrington Area Mental Health Association enabled the hospital to open its psychiatric clinic and subsequently a day treatment program was established so that people could be treated while remaining in their home environment. In 1967 an Intensive Cardiac Care Unit was added and by the end of the decade an active volunteer program had completely renovated nursing stations on the third, fourth and fifth floors. New emergency and physical rehabilitation departments were funded in large part through community donations and in 1976, the Memorial Building was completely renovated and a new laboratory was opened on the second floor of the main building.

The transition to ambulatory care has continued over the decades and a 60,000-square-foot Ambulatory Care/Critical Care Complex—a $10 million addition—went up in 1987. It was part of a $21 million expansion and modernization project. The complex included a five-unit operating suite, a post-anesthesia unit and a 10-bed intensive and coronary care unit. On the floor below it a complete outpatient service corridor and admission area was created.

During the 1990s and into the new millennium, Charlotte Hungerford continued to expand its campus and to build off-site facilities. Off campus sites now include the Center for Cancer Care, The Hungerford Sleep Laboratory, the Hungerford Center for cardiac rehabilitation and diabetes care, the Hungerford Emergency and Medical Care Center and the Hungerford Imaging and Mammography Center. Also off campus, is the Bridges Extended Day Program, an intensive group treatment program for children ages 6 to 12 with significant behavioral and emotional health needs. It, in turn, is part of the hospital’s Center for Youth and Families, a professional mental health service equipped to assist children, adolescents and their families with emotional, behavioral, developmental and family difficulties.

In October 2007, the hospital dedicated its new front entrance and Auxiliary Garden. The new entryway and lobby, built onto the hospital’s existing entrance, includes a wide overhead vehicle canopy to offer protection from the elements when entering or leaving the Hospital.

In recent years, the hospital adopted an exciting strategic plan to ensure that it remain a strong and dedicated member of the community with a special emphasis on ensuring patient quality and safety, and expanding its multi-specialty group of outpatient services and physician practices. CHH has opened a Wound Care and Hyperbaric Medicine Service, consolidated its Child Behavioral Health services and Center For Youth and Families, and invested over $1M in its Winsted Emergency room and services.

Today, the hospital is the region’s largest employer, fortunate to have the talents, expertise, and dedication of over 1,200 employees, physicians, and volunteers. Together with our community partners and business community, we are proud to be a part of the diverse cultural landscape that makes our region a great place to live and work. It’s been a long wonderful journey with many new milestones yet to come. As our next century of caregiving begins, 2016 will also be an important transitional year in our history. We face a much different and more complicated healthcare environment today than the early 1900s. For 10 decades, the hospital has remained strong – rising to meet the challenges of world wars, economic downturns, and natural disasters. Our only constant, as they say, has been change. But we know that moving forward means we must continuously reinvent ourselves and take all the necessary steps to ensure we remain a strong, quality healthcare provider well positioned to invest in and provide the very best technology and care.

With this in mind, CHH began a process in 2014 to evaluate the possible need for a strategic affiliation with a larger health system. The goal was to consider ways to strengthen our operational, financial and clinical enterprise over the long-term, while remaining true to our mission of providing safe, affordable healthcare to the people of our community. Through this process, it was determined that entering a strategic partnership with a larger healthcare system has the potential to expand specialized services, provide access to new technology, help recruit skilled providers, build purchasing power, enhance clinical expertise, boost financial resources, and recognize cost saving benefits.

Through a rigorous and competitive evaluation process driven by members of the community and medical staff, Hartford HealthCare was selected as the preferred system to partner with because it demonstrated the greatest collaboration for an affiliation, a mutual commitment to grow services and the clearest shared vision. Hartford HealthCare officials cited CHH’s tradition of providing high-quality care to the people of northwestern Connecticut, as well as the organization’s robust partnerships with local agencies and groups, in their reasons for the affiliation.

Charlotte Hungerford Hospital chose to affiliate with Hartford HealthCare (HHC) and in late December 2017 the two finalized their partnership at a signing ceremony where representatives from both administrations and boards, local politicians and the Mayor of Torrington were on hand to offer congratulations and witness this historic event. With this final step of the affiliation in place, access to care was strengthened for the people of northwest Connecticut with a strategic blending of the Hospital’s historic sense of place and purpose with the financial, clinical, and operational acumen that come with being part of a larger health system.

Since the affiliation began in 2018, CHH has made significant progress, working diligently on a number of clinical, community, employee and patient matters that are moving the hospital in the direction of a new vision with Hartford HealthCare: To be the most trusted for providing personalized, coordinated care. The regional approach that Hartford HealthCare has developed with CHH has given the Hospital and its affiliated services previously unavailable human, intellectual and operational resources to further develop and expand primary, urgent, emergency, and specialty care services in the Northwest Corner.

Some highlights in recent years include the building a new, state-of-the-art healthcare center in Winsted featuring a range of services including an Emergency Department and LIFE STAR helipad and primary and specialty care practice in Thomaston featuring specialists in the areas of nutrition, podiatry, urology, cardiology, and gynecologic oncology.

HHC and CHH continued to move ahead with their joint commitment to enhancing and expanding local technology and investments in its workforce, including over $12 million in staff health and retirement benefits, market salary adjustments and investments in education and training.

CHH also debuted a new 128 slice, 64 channel CT scanner that greatly enhances image quality, improved spatial resolution, and decreases scan times to better suit patient needs and added a new online medical health record portal that gives patients the ability to see portions of their health record and test results, ask for prescription refills and communicate securely with their healthcare providers.

Clinical improvements have also enhanced patient care as CHH now participates in system wide clinical councils which focus on performance improvement, standardization of products and processes and sharing of best practices and clinical care redesign and clinical value analysis which promote best practices and standardization. Professional collaborations with system colleagues and the regional structure of the affiliation has created opportunities and avenues to make profound investments that are benefitting quality, safety, coordination and patient satisfaction

Caring for our community of over 100,000 residents has always been a priority since our founder set the stage with his generosity and commitment over a century ago. Millions of dollars have been committed and distributed to improve health outcomes for local residents  with the Northwest Community Health Fund that HHC established to provide grants to address social determinants of health in our area, including workforce development, transportation, economic development and early childhood education initiatives. 

CHH’s commitment to the community has never been more apparent than during the COVID-19 pandemic when the Hospital, reinforced by the expertise and resources of colleagues statewide across the Hartford HealthCare system, provided an effective and specifically developed evolving response while continuing to sustain critical services. The ongoing pandemic experience also underscored the generosity and commitment of patients, their families, and all those in the northwest region have for CHH.

There is more to come for Charlotte Hungerford Hospital with ongoing plans and long term strategies to expand existing service lines and programs, provide additional access to care, recruitment of skilled providers, and continued investments in community health.

Enjoy our slideshow below of just some of the hospitals vintage photos…