Discrimination is Against the Law
Hartford HealthCare complies with applicable State and Federal civil rights laws and does not tolerate discrimination against any person, including patients and health care team members, on the basis of race, color, national origin, including limited English proficiency and primary language, ethnicity, culture, language, disability, age, religion, socioeconomic status, sex, sex characteristics (including intersex traits), pregnancy or related conditions, sex stereotypes, sexual orientation, gender identity or expression, or any other characteristic protected by law. Coercion or other discrimination on the basis of conscience, whether based on religious beliefs or moral convictions, in certain circumstances, will also not be tolerated, in compliance with applicable Federal health care conscience protection statutes including the Church Amendments, the Public Health Service Act, the Weldon Amendment, the Affordable Care Act, and other authorities, per the U.S. Department of Health and Human Services.
Hartford HealthCare provides reasonable modifications for individuals with disabilities and appropriate auxiliary aids and services.
Download the Nondiscrimination Statement
Language Services
- Hartford HealthCare free and timely aids and services to people with disabilities to communicate effectively with us, such as:
- Qualified sign language interpreters
- Written information in other formats (braille, large print, audio, accessible electronic formats, other formats)
- Hartford HealthCare provides free and timely language services to people whose primary language is not English, such as:
- Qualified interpreters
- Information written in other languages
If you need these services, contact Elizabeth Begley at 860.696.1246 for assistance.
Language Assistance Services Contacts
Learn more about our Interpretive Services
Filing a Complaint
If you believe that Hartford HealthCare has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, sex, or conscience, you can file a grievance with our Civil Rights Coordinator:
Elizabeth Begley
Civil Rights Coordinator, Hartford HealthCare
9 Farm Springs
Farmington, CT 06032
Phone: 860.696.1246 I TTY: 860.545.2247 I Fax: 860.665.8088
or by email: Elizabeth.Begley@hhchealth.org
You can file a grievance in person or by postal mail or email. If you need help with the process of filing a grievance, contact Elizabeth Begley.
You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:
U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
Phone: 1.800.368.1019
TDD: 1.800.537.7697
Complaint forms are available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf